Director Business and Operations




Organization: Potawatomi Zoological Society (AZA Member)
Location: South Bend, Indiana , United States
Job or Internship: Job

The Potawatomi Zoological Society (PZS) seeks a Director of Business and Operations. This new position will direct all business and operational functions for the Potawatomi Zoo.

On January 1, 2014, PZS entered into a landmark agreement with the City of South Bend to manage the entire operations of the Zoo under a new public/private partnership. The City will continue to provide funding support to the Zoo with PZS running all aspects of the Zoo from animal management to guest services to attractions, events, and membership. The Director will join the Zoo leadership team during an exciting time of development for the Zoo. After many years of growth in attendance and membership, the Zoo is poised to move to the next level as a leading attraction and destination for the Michiana region. Much is already planned over the next couple of years including the creation of a new Strategic Master Plan; the addition of a carousel, and a new red panda exhibit. The Director of Business and Operations will be an integral part of these initiatives and the Zoo’s on-going success. He/she will insure strong fiscal management; revenue growth; and smooth and effective operations across the Zoo.

This position will oversee finance, bookkeeping/accounting, and human resources. The Director of Business and Operations is responsible for all financial reporting, cash flow management, accounts payable/receivable, payroll administration, and bank reconciliation. This position must be both strategic – looking for opportunities to grow the business and maximize expense and organizational efficiencies – and tactical by managing the day-to-day financial and business operations of the Zoo. This position ensures business discipline throughout the Zoo and develops and implements standardized procedures while focusing on expense management and operational efficiencies. The position also oversees all non-animal and non-program areas including information technology (IT), safety/security, janitorial services, and visitor services.

The Director of Business and Operations ensures business and financial compliance with all non-animal governmental regulations and reporting requirements, coordinating with City authorities as necessary. The position assists with personnel recruitment, hiring practices, and performance appraisals, and manages training for non-animal department staff. Working with the Executive Director, this position works to provide operational and financial support to the staff and board of directors. The Director of Business Operations is a member of the Zoo senior staff and participates in leadership meetings, board work as requested, and represents the Zoo to City officials and the community as requested. The position reports to the Executive Director. Direct reports to the Director of Business and Operations are Visitor Services, Food and Retail and Maintenance.

Specific responsibilities include:

• Identifying opportunities for and overseeing earned income functions and developing/implementing growth initiatives

• Managing Zoo-wide overall budget in coordination with Executive Director

• Serving as primary liaison to legal counsel, in coordination with Executive Director

• Managing Zoo-wide purchasing and contracts

• Developing/improving and implementing Zoo-wide systems, policies and procedures in relevant business and operational areas

• Managing insurance and liability risk

• Assisting with overall staff resource allocation and project management

• Handle all HR, payroll, and IT functions

 Assist with performance evaluations and appraisals

 Manages training efforts for non-animal staff

 Staff scheduling for visitor service and operations staff

Position Requirements:

Bachelor’s degree or higher in business administration, management, finance or related area. At least five years supervisory experience in a similar organization. Demonstrated leadership and management skills; excellent organizational, analytical, and problem-solving skills. Ability to think both strategically and tactically. Needs to be able to communicate complex financial operations to a diverse staff and board, and prepare and make presentations to board and government officials. Prior experience in smaller organizations or businesses and experience working in a zoo related or non-profit area desired but not required.

Position available starting ASAP. Full time with salary based on experience. Benefits available after a probationary period.

To be considered, please send a cover letter and resume by February 11, 2014 to:

Marcy Dean, Executive Director

Potawatomi Zoo

P.O. Box 1764

South Bend, IN 46634

Or e-mail to marcydean@comcast.net.