Guest Services Associate




Organization: Tracy Aviary (AZA Member)
Location: Salt Lake City, Utah, United States
Job or Internship: Job

Job Status: Part time, Non-exempt

Reporting Relationships: Reports to Guest Services Manager and/or Assistant Manager

Job Summary: Tracy Aviary seeks a professional to assist in our front desk for admissions, gift sales, and staffing after-hours events. This is a great opportunity to gain experience while working in a fun and dynamic atmosphere. Hours are flexible. This is a part-time position, offering 10 or more hours per week at $8 per hour.

Essential functions:

Greet visitors with a cheerful and courteous attitude. Maintain accurate count of visitors as well as obtaining zip code information

Assisting with special events

Cashiering at the admissions gates or gift shop in an accurate manner

Money handling and reconciliation, proper completion of daily admissions report and deposit detail

Answering telephone calls/questions or forwarding calls to the appropriate contact

Monitoring items brought into Tracy Aviary by visitors (do not allow dogs or other pets, large balls, etc.)

Organization, cleaning and facing products in the gift shop as well as the other GE areas

Setting up and/or hosting birthday parties

Conducting inventory and stocking supplies

Providing excellent customer service and handling customer complaints professionally

Selling memberships

Job Qualifications: Must speak, read and write English fluently. Must have basic math and computer skills; familiarity with Point-of-Sale systems a plus. Needs to be responsible, reliable and show up on time and as scheduled.

Comments: This position involves lifting heavy supplies, bending, cleaning and occasional carrying of items. Must be able to work flexible hours, holidays, early and late hours, promotional events and other necessary times as needed according to visitor services schedule.

Disclaimer: This job description has been designed to indicate the general nature and level of work performed by an employee within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of an employee assigned to this job.

To Apply send resume, cover letter, and references to:

Babs Vaksmundska, Guest Experience Manager - babsv@tracyaviary.org