Guest Services Manager




Organization: South Carolina Aquarium (AZA Member)
Location: Charleston, SC, Country
Job or Internship: Job

Join the team at Charleston, South Carolina's #1 Visitor Attraction located along the Pristine Charleston Harbor!

JOB SUMMARY:

Develops, implements and maintains policies and procedures to ensure efficient Guest Services operations.

ESSENTIAL FUNCTIONS:

• Manages Admissions and Guest Services (4D Theater).

• Prepares and manages departmental budget.

• Manages and resolves customer complaints/concerns.

• Ensures compliance with cashiering principles to include balancing, auditing and reporting accuracy.

• Demonstrates a high level of knowledge and understanding of ticketing systems & admissions processes.

• Responsible for the daily operation of the 4D Theater.

• Maintains 4D theater ticket, membership and internal program sales goals.

• Schedules staff and approves time.

• Directs the daily opening and closing of the building to include a walk-thru of the entire building to ensure safety, security and cleanliness

• Selects, develops, evaluates and maintains a highly qualified, motivated and diverse professional staff.

• Adheres to the South Carolina Aquarium Policies & Procedures.

OTHER DUTIES & RESPONSIBILITIES:

• Promotes effective internal and external customer service, communication and teamwork.

• Required to work weekends, holidays and some evenings.

• Provides first aid services to guests and employees as needed.

• Member of the Safety Committee.

• Responsible for the general cleanliness and appearance of the ticketing area.

• May be required to lift boxes, weighing less than 50 lbs., containing brochures, ticket stock, receipt paper, and office supplies.

• Required to move mobile carts, wheelchairs and crowd control barriers as necessary.

• Supports the mission by participating in Aquarium sponsored programs and events on a regular basis

KNOWLEDGE , SKILLS & ABILITIES:

• Strong computer knowledge, especially with ticketing systems. Proficient in all MS Office Products including: Excel, Word, PowerPoint, SharePoint and Outlook.

• Excellent communication and leadership skills.

• Ability to manage and inspire front-line staff in a high energy environment with heavy public contact.

• Ability to work in a constantly changing environment, take initiative and be adaptable

• Commitment to providing enthusiastic customer service at all times.

EDUCATION & EXPERIENCE REQUIRED:

• Bachelor’s degree.

• Minimum of five years management and direct customer service experience.

• Experience with point of sale systems.

LICENSED & CERTIFICATIONS REQUIRED:

• Valid Driver’s License.

SUPERVISION OF OTHERS:

• Guest Services Supervisors

• Guest Services Associates

Please apply through the link below:

https://my.peoplematter.at/southcarolinaaquarium/Hire?businessUnitId=48ee2d5a-362b-44df-b900-a22900a807e7