Registration Specialist (2663)




Organization: Woodland Park Zoo (AZA Member)
Location: Seattle, WA, United States
Job or Internship: Job

DEPARTMENT: Child & Family Programs

REPORTS TO: Supervisor, Child & Family Programs

FLSA STATUS: Non-exempt

PAY RATE: $14.24 per hour

POSTING

Accredited by the Association of Zoos and Aquariums, award-winning Woodland Park Zoo in Seattle is famed for pioneering naturalistic exhibits and setting a standard for zoos all over the world. The zoo is helping to save endangered species in Washington State and around the world. By inspiring visitors and others to learn, care and act, Woodland Park Zoo is making a difference in our planet’s future.

This is your opportunity to join the dynamic Education team at Woodland Park Zoo. Applications are now being accepted for Registration Specialist in the Child and Family Programs department. There is one part-time, regularly-benefited position to be filled at this time.

This position will be approximately 50% registration and registration support and 50% program development, presentation and support balanced as needed throughout the year.

SUMMARY

Responsible for the registration, development and implementation of education programs and activities

ESSENTIAL DUTIES AND RESPONSIBILITIES

Perform logistical support duties to include: register participants, process payments, arrange credits/refunds, maintain waiting lists, schedule activities, maintain records and databases

Develop curricula, programs and activities

Present engaging programs and experiences to audiences of all ages on and off zoo grounds that inspire conservation action

Develop, lead and assist with training programs

Research content and write publications and other support documents

Assist with the evaluation of programs and activities

Assist with collection and reporting of statistics and reports

Maintain program props, materials, supply inventories

Assist with research, development, revision and dissemination of program/project supporting and promotional materials and interpretive elements

Lead/mentor presenters, volunteers and interns

Perform other duties as assigned

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Excellent telephone skills, and the ability to present a positive image on the phone, via email and in person.

Excellent computer skills. Experience in database management and all Microsoft Office applications, web site development/maintenance a plus.

Strong organizational skills, with ability to handle multiple requests and projects at the same time.

Ability to develop and present creative, mission-driven programming to a wide variety of audiences and to mentor presenters, interns and volunteers

Ability to work effectively as a team member, and independently with little supervision

Possess general knowledge of natural history and conservation

Ability to work effectively as a team member, and independently with little supervision

Flexibility in dealing with program delivery and changes in deadlines and operation protocol

Ability to work a non-standard/flexible schedule, which may include weekends, some evenings and holidays

Ability to handle education program animals and to become a WPZ certified animal presenter

Commitment to the mission of the zoo and the institutions’ Core Values

EDUCATION/EXPERIENCE

A minimum of four years combined education and experience in a natural science or environmental education field to include program and curriculum development with experience presenting thematically-based interpretive programs and/or classes to all audiences; curriculum development; and program implementation/evaluation. Minimum of one year of experience with a zoo, aquarium, museum, park or other informal education facility preferred.

COMPUTER SKILLS

Proficient and experienced with Microsoft Office applications; particularly Word, Excel, PowerPoint and Outlook. Must be able to work with customized databases and technology, and conduct Internet research.

CUSTOMER SERVICE SKILLS

Must be enthusiastic and customer service oriented and deal with clients in a courteous and professional manner. Enjoy working with the public including diverse populations and people of all ages.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee must frequently lift and/or move up to 35 pounds and occasionally lift and/or move up to 50 pounds while handling, lifting, and storing program supplies, kits, and bulk food supplies. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee is frequently required to sit. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl while setting up displays, transporting class props and materials.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly exposed to outdoor weather conditions. The noise level in the work environment is usually moderate to loud.

APPLICATION DIRECTIONS

Applications are only accepted online through our Jobs page at www.zoo.org; no other forms of application will be accepted. Cover letter and resume are REQUIRED when applying for this position. NO PHONE CALLS PLEASE.

APPLICATION DEADLINE: November 17, 2013

Woodland Park Zoo is an equal opportunity/affirmative action employer, dedicated to a policy of non-discrimination in employment on any basis including race, color, age, sex, religion, national origin, disability, veteran’s status, sexual orientation, or gender identity/expression.