Director of Guest Experience Programs




Organization: Monterey Bay Aquarium (AZA Member)
Location: Monterey, CA, United States
Job or Internship: Job

The nonprofit Monterey Bay Aquarium has a single mission: to inspire conservation of the ocean. Through world-class living exhibits, education programs, wildlife research and by advocating for ocean policy reform, we work to help people know more, care more and do more on behalf of the oceans. Everyone who works at the aquarium, no matter what their job, has a critical role to play in helping us achieve a vision of a world in which the oceans are healthy, and people are committed to protecting the integrity of Earth’s life-sustaining natural systems. If you can bring your passion and talents to an organization with this vision, we invite you to apply for a position that best suits your skills.

The Director of Guest Experience programs is responsible for leading public programming in the Aquarium, including all fee-based Aquarium Adventures.

Essential Functions

•Design, develop, implement and evaluate public and fee-based programs

•Determine the best mix of innovative, fun, conservation-driven programming for visitors

•Coordinate with other Guest Experience managers and Aquarium staff to ensure programs and operations meet the high standards of the Aquarium

•Manage paid and unpaid public programs staff

•Train new public and fee-based programs staff and maintain an on-going coaching model

•Oversee weekly/monthly program and staff scheduling

•Deliver public programs as needed

Required Knowledge/Experience

•Bachelor's degree in natural science, business administration or education preferred; Master's degree is highly desirable

•Demonstrated ability to develop and deliver programming to a diverse audience

•Strong interpersonal and leadership skills; demonstrated ability to supervise and work with a variety of professionals, interns and volunteers of various ages

•Four or more years' experience in managing programming in an informal learning environment (aquarium, zoo, museum or major attraction)

•Excellent written and oral communication skills

•Excellent organizational skills and ability to manage multiple, diverse tasks simultaneously

•Bilingual in Spanish and English is highly desirable

•Experience with theater and/or public speaking is desirable

•Familiarity with MS Office suite of programs is desirable

To apply for this position please visit our Jobs Link and apply online:

https://montereybayaquarium.snaphire.com/jobdetails?ajid=9hPC7&preview=m-EXTERNAL_ajid-9hPC7

The Monterey Bay Aquarium is an Affirmative Action/Equal Opportunity Employer.

The Monterey Bay Aquarium is committed to diversity and invites individuals who bring a diversity of culture, experience and ideas to apply.