Chief Operating Officer

Organization: Nashville Zoo (AZA Member)
Location: Nashville, Tennessee, United States
Job or Internship: Job

Description: Nashville Zoo’s Chief Operating Officer advances the mission of the Zoo and supports the President and the Board of Directors by providing leadership and vision to all administrative departments of the Zoo. This position is responsible for overseeing, planning, organization, direction and execution of the Zoo’s programs and activities.

Includes establishing goals and objectives, recommending, implementing and overseeing policies and the day-to-day affairs, supervising the preparation of budgets and staffing of the Zoo's administration departments. Works closely with Chairman of the Board in planning and preparing for board meetings, functions, reports, committees and events.

Duties and Responsibilities:

•Reviews, recommends and monitors annual budget for the Administration Departments

•Plans, assigns and reviews the work of direct reports and oversees/approves the personnel actions for all personnel associated with the division

•Oversees the preparation and negotiation of contracts and legal agreements

•Effectively manages employee relations issues

•Ensures that performance of all department personnel is reviewed regularly and new staff are selected and appropriately trained

•Identifies opportunities for staff growth and development, and assists staff to take advantage of these opportunities

•Ensures consistent compliance with Zoo policies

•Write and revises employee policies as needed

•Works closely with representatives and staff to develop and customize software, address hardware needs and to oversee use of the system.

•Supports the efforts of the Board Chairman and Zoo President as a liaison to the community on behalf of the Zoo.

•Staff liaison with Board of Directors and Advisory Board.

Areas of Departmental/Staff Supervision:

Responsible for overseeing productivity, strategic planning, income and expenses, and personnel issues to maximize each department’s potential and to build relationships with volunteers and Zoo leadership for the following departments:.

1. Marketing and Public Relations

2. Membership Services

3. Special Events/Corporate Rentals

4. Human Resources

5. Guest Services

6. Parking & Transportation

7. Food Service & Retail

8. Education

9. Facilities Management


•Excellent Communication Skills

•Ability to manage a large and diverse staff

•Well organized and able to create organizational structures to support multiple programs

•Ability to give clear oral and written guidance to employees

•Proficiency in computer hardware and software, including but not limited to network management and desktop office (Windows) applications

•Excellent organizational and communication skills

•Ability to represent the organization and to maintain professionalism in various situations

•Strong skills in developing the potential of staff members and working in a team environment to maximize results

•Excellent public speaking skills

•Ability to obtain a valid Tennessee Driver's License and to operate a motor vehicle

Education and Experience:

BS or BA in business or a related field and 5 to 10 years of management experience in like industry or non-profit setting or training and experience commensurate with a similar level of expertise, ability and skill.

Physical Requirements:

Must be able to work outside in a variety of conditions and in a typical office environment as necessary. Must be able to stand and/or sit for extended periods of time. Must be able to lift and/or carry up to 25 pounds.

Background Check:

Applicants for this position are required to submit to a criminal background check and pass a drug test.

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