Director of Safety & Security

Organization: Tampa’s Lowry Park Zoo (AZA Member)
Location: Tampa, Florida, United States
Job or Internship: Job

Tampa’s Lowry Park Zoo is seeking a Full Time Director of Safety & Security.

Posting Information: Full Time, Exempt

Director of Safety & Security Position Summary

Responsible for leading the Zoo’s collective efforts in three key areas:

1. Protection: Protect Zoo guests, employees, and volunteers from injury, damage, or theft through prevention or rapid response

2. Readiness: Prepare Zoo operations for major incidents, emergencies, and crises

3. Empowerment: Empower Zoo’s internal departments with actionable information to protect Zoo guests, employees, volunteers, and assets.

Please apply online at:

Cover Letter Requirements:

If you are interested in applying for the Director of Safety & Security position, in addition to your resume, please provide a cover letter, addressed "To Director of Safety & Security Selection Committee," that includes the following:

• Your reason for interest in the position

• Experience relevant to the position

• What you believe to be essential traits for success in this position

• Salary requirements

Tampa's Lowry Park Zoo is an Equal Opportunity Employer and a Drug Free Workplace.

Essential Functions (Including, but not limited to):

• In coordination with the Vice President of Operations and Director of Administration, directs all safety and security efforts throughout the Zoo.

• Formulates, develops, and coordinates safety and loss control functions of the Zoo.

• Designs and directs programs to reduce accidents, occupational illnesses, and exposure to long-term health hazards through safety-training of supervisors and managers, planned inspections, skill training, first-aid care, emergency preparedness, proper job instruction, new employee indoctrination, physical protection, planned job observation, rules and practices, job analysis/procedures, disposal procedures, and protective equipment.

• Maintains compliance with governmental and other regulatory agencies (e.g., OSHA, USDA) and guidelines established by the Association of Zoos and Aquariums (AZA).

• Responsible for developing and promoting the Zoo’s culture of safety. Proactively stops unsafe behavior, reports unsafe behaviors to Zoo management immediately, recommends ways to prevent unsafe behavior from recurring.

• Manages security and safety personnel and evaluates security and safety programs and systems.

• Manages the daily functions of the Safety and Security Department including the daily functions of the Gatehouse and the parking lot patrol.

• Conducts Zoo-wide safety training, coordinates fire suppression system checks and inspections, and conducts and coordinates safety inspections.

• As assigned by the VP of Operations and the Director of Administration, documents both General Liability and Workers Compensation incidents and investigates and documents incidents including cause, proposed solutions, and preventative measures; makes assignments for follow-up; prompts and tracks corrective actions; and submits final written report.

• As assigned by the VP of Operations and the Director of Administration, conducts internal investigations and completes thorough documentation of the investigations.

• In coordination with the VP of Operations, develops and manages the Safety and Security operating budget.

• Manages Safety and Security employees and volunteers including hiring, training, safety, evaluation, motivation, discipline, and termination. Provides and ensures subordinates provide excellent internal and external guest service and conflict resolution at all times.

• Plans special events coverage, movement of people and vehicles, and safe ingress/egress. Planning also includes initiating required permits.

• Acts as primary contact and facilitator for emergency response, training, documentations, and drills within Operations Departments as assigned. Enhances, develops, implements, and enforces procedures of functional areas of responsibility.

• Functions as operations duty manager.

• Acts as liaison with government agencies including, but not limited to, police, fire, permitting, parks department, and event planning.

• Ensures quality guest service by reaching out beyond functional areas of responsibility and reporting and suggesting improvements that will enhance safety, security, and guest experience Zoo-wide.

• Chairs the Risk Management Committee.

• Determines and communicates security policies and procedures by studying organization operations and schedules; establishes internal controls; conducts inspections as appropriate; reports potential hazards to appropriate departments; creates and updates policies and Standard Operating Procedures, safety and security manuals; coordinates and conducts training sessions.

Roles and Responsibilities (Including, but not limited to):

• Provides assistance as needed to all types of emergencies (e.g., lost children/parents, theft, first aid, etc.)

• Responds to all Code calls and assists as required.

• Oversees Security staff involvement in after hour maintenance issues for the Animal Departments such as manatee pump monitoring and backwashing, collecting water samples, maintaining temperatures in the various exhibits, overnight animal watch, etc.

• Reviews all Security activity logs and sends reports and recommendations to VP of Operations.

• Monitors and responds to various alarms systems including fire alarms, burglar alarms and CO2 alarms.

• Monitors the proper handling of all high value lost and found items within the Zoo.

• Performs and ensures subordinates perform ongoing inspections of all Zoo areas including parking lot, perimeter areas, and interior Zoo areas. Performs regular patrol duties of these areas as needed.

• Responsible for implementing protocols for and occasionally dealing directly with unruly or hostile customers or groups including public protesters, drunk and disorderlies, pedophiles, trespassers, criminals, etc. and provides escort duties to off property.

• Maintains files on employees, volunteers, community service workers, and customers no longer allowed on Zoo property.

• Other duties as assigned.


• Two years of college or vocational/technical school preferred.

• Three to five years security management or similar experience required.

• Three to five years safety management or similar experience required.

• Specialized training in supervision, guest service, and operations management experience preferred.

• Must possess and maintain a state of Florida Class D security license.

• Extensive knowledge of the laws of the State of Florida.

Skills and Experience:

• Ability to respond effectively to the most sensitive inquiries or complaints.

• Must have the ability to recognize need for and maintain confidentiality in sensitive situations.

• Must have the ability to follow specific instructions and also be comfortable self-directing.

• Capacity to anticipate: ability to think ahead and plan over multi-year time span.

• Capacity to change: ability to identify and correct operational problems quickly.

• Management: the ability to organize and manage multiple priorities.

• Must be able to think logically and solve problems with minimal guidance.

• Must possess excellent interpersonal, verbal and written communication skills.

• Must be flexible and have the ability to multi-task in a fast paced environment while maintaining a positive attitude with the public.

• Ability to communicate ideas and contribute effectively to the department.

Physical Requirements:

• Ability to work in extreme weather conditions typical to west central Florida (i.e., heat, rain, or cold).

• Ability to use radio, telephone, and computer to communicate and follow written and verbal instructions.

• Must be able to work in a variety of physical positions, including sitting, bending, standing, walking, and driving.

• Must be willing and able to work varied and long shifts including holidays and weekends.

• Must be able to plan for, work, and staff specials events/exhibits and be available for unexpected shifts.

Computer Proficiency:

• Must be proficient with Word and Excel and be able to adapt well to various other computer programs.

Please apply online at: