IT Help Desk Coordinator

Organization: Museum of Science (AZA Member)
Location: Boston, MA, United States
Job or Internship: Job

IT Help Desk Coordinator Museum of Science, Boston Innovation and creativity come from the unique perspectives of a diverse staff. We value your perspective. SUMMARY STATEMENT: This position serves as the team leader within the IIT Help Desk group responsible for managing the team's work order load by assigning out new work orders, monitoring work order progress, and identifying points of escalation helping to ensure that issues are handled swiftly and that the IIT Help Desk team continues to deliver outstanding customer service to our internal customers. The IIT Help Desk team leader will support the Help Desk team by acting as a technical escalation point and providing guidance to team members. Additionally, this position will also be responsible for working with departmental leadership to identify and develop training programs to help both IIT Help Desk staff as well as the general museum staff to develop and expand their technology skills. RESPONSIBILITIES: • Point of initial contact for 3-4 staff members • 600 Computers WORK SCHEDULE: This position is full-time, 40 hours/week, Monday-Friday. REPORTS TO: Manager, IT Infrastructure MINIMUM QUALIFICATIONS: • Bachelors of Science or Arts degree preferred. • More the three years of IT help desk experience. STARTING SALARY: Exempt (Salaried). Commensurate with experience. BENEFITS: Benefits for full-time, exempt (salaried) staff include: free parking, T accessibility, 23 vacation days, 12 holidays, 5-10 sick days, medical, dental, and vision insurance, short- and long-term disability, life insurance, retirement and savings plan, health care/dependent care flex spending plan, employee discounts, employee referral program, tuition assistance, professional development, direct deposit, free admission, free Duck Tours, discounted movie passes, and much more! TO APPLY FOR THIS OPPORTUNITY IN OUR DIVERSE AND DYNAMIC WORK ENVIRONMENT, SUBMIT YOUR COVER LETTER AND RESUME TO: Human Resources Department Museum of Science Science Park Boston, MA 02114 Fax: (617) 589-0362 Email: Visit for our most up-to-date employment listings. No phone inquiries, please. Qualified applicants will be contacted within two to four weeks of initial application. The Museum of Science is an Equal Opportunity Employer.