Veterinary Hospital Manager

Organization: Houston Zoo (AZA Member)
Location: Houston, TX, Country
Job or Internship: Job

The Houston Zoo is seeking an experienced and energetic individual to fill the position of Veterinary Hospital Manager. This position provides administrative oversight for all hospital functions and supervisory oversight for the veterinary technician and hospital keeper staffs. The Veterinary Hospital Manager works closely with Veterinary and Animal Care teams to provide the highest standard of care, including preventive medicine and emergency care, to the Zoo’s 6,000+ animal specimens. The veterinary hospital operates in a fast-paced environment, with a director, four veterinarians, four veterinary technicians, four hospital keepers, two pest control technicians, an administrative assistant, and a hospital clerk.

The formal job description follows.


•Provide direct supervision and management for Veterinary Technician Supervisor, Clinic Keeper Supervisor, Administrative Assistant II and Hospital Clerk.

•Responsible for recruitment, hiring, performance management, and training and development of staff.

•Responsible for purchasing, receiving, stocking, and inventory maintenance of hospital supplies and equipment.

•Works with the Director of Animal Health Operations to develop and implement purchasing programs to maximize effective use of organizational financial resources; may participate, as needed, in selecting and negotiating with vendors for best prices and services.

•Responsible for maintenance of the hospital physical campus and equipment; generates and follows up on work orders, maintenance and repair issues.

•Assesses departmental needs and submits capital item or project requests as necessary.

•Participates in the compilation, review, revision, and maintenance of all Zoo Veterinary Hospital operating guidelines.

•Communicates new organizational policies and procedures and provide training and support as needed

•In collaboration with Director of Animal Health Operations, participates in the development and monitoring of budgets.

•Ensures regulatory compliance concerning federal, state, local and independent regulatory bodies including AZA, OSHA, USDA, and the State of Texas Bureau of Radiation Control; ensuring proper documentation and inspection readiness.

•Coordinates proper disposal of standard pharmaceuticals and assists with proper controlled substance disposal.

•Manages disposition and disposal of animal carcasses for all animal programs departments.

•Coordinates scheduling and logistics for public tours of the veterinary hospital, visiting professionals, students, interns, externs, etc.

•Fills in as appropriate to support clerical, veterinary technician, and keeper teams.

•May coordinate shipping of medical samples as requested by Veterinarians.

•Participates as assigned in data entry or records management of animal care and/or medical records.

•Performs other duties as requested.


This position reports to the Director of Animal Health Operations and supervises the Veterinary Technician Supervisor, Clinic Keeper Supervisor, Hospital Clerk, and Administrative Assistant II.


•Strong interpersonal and team-building skills. Must possess the ability to partner with all levels of staff and interact with a diverse workforce.

•A minimum of 5 years of experience in a medium-sized or larger veterinary clinic, with at least two of those years being in a supervisory capacity.

•Experience working with exotic animals in an AZA or equivalent facility highly preferred.

•An associate’s degree or two years of college level education (60 semester credit hours) in zoology, biology, animal husbandry, veterinary technology, or a related field is required; Bachelor’s degree highly preferred.

•Strong organizational and computer skills including experience with purchasing, budget development and monitoring, and Microsoft Office software applications.

•Current CVT, LVT, or RVT status a plus.

•Valid Texas driver’s license or ability to obtain one within 60 days of employment.


The position involves standing for long periods of time. It may also involve considerable physical exertion, such as extensive walking, bending, stooping and regular climbing of ladders, lifting of heavy objects (up to 50 pounds) on a highly frequent basis and/or assuming awkward positions for long periods of time.

This position requires the ability to make coordinated gross motor movements in response to changing external stimuli within moderately demanding tolerances; or the ability to make coordinated eye/hand movements on a patterned response space within low tolerance demands with no real speed requirements.


There are routine exposures to significant levels of heat, cold, moisture and air pollution. There may be periodic exposure to chemical substances and physical trauma of a minor nature such as cuts, bruises and minor burns.


This position requires significant contact with Zoo guests, Members, donors, the media, and internal and external clients. Considerable interpersonal skills and focus on the guest experience are required.

Please visit the Houston Zoo’s website at to apply for this position. The deadline for applications is Monday, August 12, 2013.