Admissions and Membership Supervisor (Full Time, With Benefits)




Organization: Zoo New England (AZA Member)
Location: Boston, MA, United States
Job or Internship: Job

Admissions and Membership Supervisor (Full Time with Benefits)Essential Job Functions:The Admissions and Membership Supervisor oversees daily admission ticketing and membership sales operations at Franklin Park Zoo or Stone Zoo.Duties & Responsibilities:The Admissions and Membership Supervisor trains, monitors and motivates a team of 5-15 Admissions and Membership Associates, Crew Leaders, and 4 Zoo teens based on seasonal operational needs. The Admissions and Membership Supervisor ensures that accurate revenue and attendance data is captured, Zoo guests are cheerfully welcomed and attended to, work areas are appropriately staffed and stocked with needed supplies, the appearance of the Zoo’s entrances and admissions booths are well maintained, and team members are following company and departmental policies and procedures. Related duties include: preparing bank deposits, attendance and revenue reports, survey mailers and reports, staff schedules and payroll spreadsheets; programming point of sale functions; attending and conducting meetings and training sessions; ordering supplies.Minimum Job Requirements:• High school graduate with prior supervisory experience in guest services, retail or hospitality. • Must have driver’s license with clean driving record. • Must be detail oriented, organized, and possess excellent customer service and interpersonal communication skills. • Must be able to work full day shifts beginning at 9am.• Must be available to work on anticipated high attendance days including major holidays. • Must be able to lift at least 30 lbs. and stand for extended periods. Must be bondable.Preferred Job Requirements:•College graduate. •Advanced knowledge of Blackbaud Patron Edge ticketing software. •Raiser’s Edge experience is also helpful. Location: Franklin Park Zoo – Boston and Stone Zoo-StonehamSalary: Please submit your salary requirementsPease submit your application:- via email, as MS Word attachment, to jobs@zoonewengland.com, yet please ensure to state the title of the position in the subject line.No Phone Calls Please. Zoo New England is an equal opportunity employer by choice.