Vice President of Operations




Organization: The Houston Zoo (AZA Member)
Location: Houston, Texas, United States
Job or Internship: Job

The Houston Zoo is currently accepting applications/resumes for Vice President of Operations. To apply, please submit resume to careers@houstonzoo.org.GENERAL SUMMARY:The Vice President of Operations plans, directs, organizes and maintains appropriate control of daily park operations to maximize guest attendance and revenues and to provide for a quality visitor experience. Manages zoo safety and security personnel to assure the highest standards of service are rendered, drives customer service standards to ensure maximum guest experience and profitability at the gate and manages daily facility operations to ensure project timelines are met and achieved to plan. RESPONSIBILITIES:Oversees the daily operations of the following departments:•Facilities Maintenance•Horticulture•Grounds/Housekeeping•Guest Services (Rangers)•Admissions-Monitors park operations to ensure that service levels, product quality and cleanliness meet or exceed established zoo standards.-Consistent with strategic plan, develops annual operating plan and goals to ensure sufficient ancillary services are provided to support park operations and the overall visitor experience at the most effective cost including: facilities and park maintenance, improvements, janitorial services, food services, merchandise operations, equipment maintenance and related activities. -Monitors department performance and staff performance for all areas overseen.-Evaluates employee performance and provides planning and feedback for employee training and development. -Works closely with other operating units and manages subordinate departments to maximize the overall visitor experience and zoo attendance as well as the profitability of revenue-generating activities.-Negotiates major contracts with vendors for park operations services and products for the purposes of maintaining standards of quality, service, and cost efficiency.-Prepares and manages the annual budget for areas managed. Monitors actual revenues and expenses against budget. Identifies actual or potential variances and takes appropriate and timely corrective action.-Collaborates with appropriate staff in planning and coordinating park activities, operations, events, major projects and other zoo activities as appropriate as well as provides input into organizational decision-making, participates on various zoo teams and committees and represents the organization externally as appropriate.-Directs the implementation of seasonal staffing plan for park operations to ensure adequate and balanced staffing levels throughout the year with respect to established service levels, operating needs, and budget, as well as works with HR to monitor staffing of permanent positions. -Assumes other responsibilities as necessary to assure achievement of established objectives.QUALIFICATIONS:•10 years comparable experience, preferably in a large park, recreational, university or entertainment organization required. •Minimum 8 years senior level management experience including the supervision of multiple functions/departments and responsibility for budget. •A bachelor degree is requiredKNOWLEDGE/SKILLS:•Team player with strong interpersonal, verbal and written skills required. •Strong planning, analytical and decision making skills with the ability to work in a dynamic, evolving organization necessary. •Demonstrated skills in business and financial management.•Proficiency in PC skills and software applications required. •Experience working with animals or in a zoo environment preferred.•Bilingual in Spanish a plus SUPERVISION: Building and Grounds, Facilities/Maintenance, Housekeeping, Guest Services and Admissions staff. Will work closely with third party venders including security, food services and gift shop vendors.PHYSICAL EFFORT:The position requires moderate physical effort on a daily basis such as walking, bending, stooping and standing for long periods. Requires the ability to make coordinated gross motor movements in response to changing external stimuli with in moderately demanding tolerances; or the ability to make coordinated eye/hand movements on a patterned response space within low tolerance demands with no real speed requirements.WORK ENVIRONMENT:The Houston Zoo is located on a 55 acre campus and is open 365 days a year. The amount of time working indoors versus outdoors, weekends and holidays will vary with the times of year and based on operational needs. Outdoor work environments are exposed to moderate heat, cold, moisture/wetness and unpredictable weather conditions. PUBLIC CONTACT:Requires some public contact requiring excellent interpersonal, verbal and written communication skills and a complete and total appreciation of customer service.